How to make a ticket: steps to access the ABA Matrix system help
This guide provides step-by-step instructions on how to create a ticket to access help for the ABA Matrix system. By following these steps, users can easily contact support and receive assistance for any issues or questions they may have. The guide also highlights the importance of checking the "Answers" tab for previous tickets and responses, as well as noting that responses will be received via email.
Tickets
1. If you are experiencing issues with the ABA Matrix system and need assistance to clear up your doubts, you can contact us as follows. This way we will assist you in the most efficient way possible.
You will always have access to the question button (?), just click on it:
2. A help window will appear with these fields:
- Subject: Enter the subject here.
- Text field: Here, you can let us know any questions or concerns you may have.
- Attachment: You can attach files or images if needed.
All responses and updates will be sent to your email.
Previous Conversations
3. To review updates or respond to an existing ticket:
- Click “Previous Conversations”
4. Select the conversation you want to open
- Click “Add a reply”
- Type your message and click “Send message”
Quick Help / Knowledge Desk
5. Through the 'Answers' tab, you can access our Knowledge Desk.
6. In the “What can we help you with?” field, type a keyword related to your issue and click the search button.
7. Select the guide from the results. Open it to view step-by-step instructions that may help resolve your issue.
