How the caregiver portal works (for caregivers)

This guide quickly shows caregivers how to access the ABA Matrix Caregiver Portal via the mobile app or web, and use one login for both. It explains reviewing and signing pending sessions and reports and managing your profile (notifications, password). Follow it to complete signatures and account tasks efficiently.

1. The ABA Matrix Caregiver Portal allows you to review and sign pending sessions and reports associated with the clients linked to your account.

You can access the Caregiver Portal using the ABA Matrix mobile app or through the Caregiver Portal website. You can use the same username and password for both.

Access the Caregiver Portal Using the Mobile App

2. From the App Store (apple devices) or the Google Play Store (android devices), download the ABA Matrix app

3. - Open the ABA Matrix app

• Enter your username and password
• Tap Log In

4. Once you log in, you will have access to:

• Signature: Sign pending sessions and reports, such as assessments and incident reports.
• Profile: View and manage your account information and settings.

1. Signature

5. The Sessions tab displays all sessions that are currently pending your signature for the clients associated with your account.

1.1 Sessions

6.  Sign a Session

• Tap the session you want to sign.
• Review the session information before signing.
• Add your signature in the designated signature area.
• Tap SIGN to confirm and submit your signature.

7. Sign Multiple Sessions

If enabled by your agency, you may also have the option to sign multiple pending sessions at once:

• Select the sessions you want to sign, or use Select All to select all available sessions.
• Tap SIGN.
• Review the information for all the sessions included in your selection.
• Add your signature in the designated signature area.
• Tap SIGN to confirm and sign the selected sessions.

1.2 Reports

8. Select the Reports tab to view reports that are waiting for your signature.

This section may include documents such as assessments, incident reports, and other reports that require a caregiver signature.

9. Sign a Report

To review and sign a report:

• Tap the report you want to sign.
• Review the document preview and the report information before signing.
• Add your signature in the designated signature area.
• Tap SIGN to confirm and submit your signature.

2. Profile

10. Tap Profile at the bottom of the app to access your caregiver profile and account settings:

• Notifications: Manage your notification preferences.
• Help & Support: Access assistance and support information.
• Change Password: Update the password for your Caregiver Portal account.
• Logout: Sign out of your account.

2.1 Change Password

11. To update your account password:

• Select Change Password.
• Follow the prompts to enter and confirm your new password.
• Save your changes.

Use your new password the next time you log in.

2.2 Help & Support

12. If you need assistance with the ABA Matrix Caregiver Portal:

• Go to Help & Support.
• Enter a subject for your request.
• Write your question or describe the issue you are experiencing.
• Tap SEND to submit a support ticket to our team.

Access the Caregiver Portal from the Web

13. You can also access your Caregiver Portal from a web browser at:

https://caregiver.abamatrix.com

Use the same username and password you use for the ABA Matrix mobile app.

14.  Sessions

Go to Signature → Sessions to view and sign your pending sessions. Follow the same signing process described in the mobile app section.

15. Reports

Go to Signature → Reports to view document previews and sign your pending reports. Follow the same signing process described in the mobile app section.

16. Select Profile from the menu to view and manage your caregiver account.

17. Change Password

Go to Profile → Change Password to update your Caregiver Portal password.

18. Help & Support

Go to Profile → Help & Support to enter a subject, write your question or describe the issue, and submit a support ticket to our team.